Technical Success Consultant

Job Title

Technical Success Consultant

Calgary, Canada

Hybrid (3 days at the office)

The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices, technical knowledge, and industry expertise to deliver services to our strategic customers and to a broader scope within the AVEVA customer base and sales activities. The Technical Consultant role helps shape our customers’ vision of how AVEVA software supports and enhances business drivers and goals.

• Lead workshops and coaching sessions to guide the customer in using AVEVA solutions to realize their use cases.
• Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers to maximize customer value and drive new business.
• Lead strategic conversations with customers to guide them through use case discovery and position AVEVA products and infrastructure to address those needs.
• Lead conversations to help focus on the vision where AVEVA solutions adds business value, at all customer levels.
• Help the customer understand risk versus benefit analysis to inform deployment options.
• Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation.
• Mentor other team members on industry, product, and technology topics.
• Display initiative and self-motivation to deliver high quality results and meet expectations for both internal and external customers.
• Influence and drive adoption of the AVEVA solutions through product demonstration, Proof of Value, and other promotional activities.

• Bachelor’s degree or higher in engineering or another technical field.
• 5+ years of experience with real-time operational data systems within an industrial manufacturing and/or operating industry.
• Hands‑on AVEVA solutions experience, highly desired.
• Strong leadership, customer service, and interpersonal relationship skills.
• Solid oral, written, presentation, and communication skills.
• Ability to work as part of a team to solve problems and share best practices.
• Ability to set priorities and manage multiple activities.
• Experience working with C‑level executives, a plus.
• A background in architectures and enterprise‑wide design methodologies, a plus.
• Willing and able to travel, as required.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.