Technical Support Analyst

Position: Technical Support Analyst at AESO
Elevate your IT career with the Alberta Electric System Operator as a Technical Support Analyst. This full-time role supports application, technical issues, and incident management in a hybrid work environment.

As a Service Desk Analyst, you will report to the Manager of IT Service Operations and play a vital role in the Restructured Energy Market program. Your key responsibilities will include managing incidents and service requests, providing technical support for hardware and software, and collaborating with cross-functional IT teams. Excellent customer service and effective communication skills are crucial as you assist users with diverse IT needs.

Key Responsibilities:

• Manage incidents and service requests to meet SLAs

• Provide technical support for software and hardware issues

• Set up and deploy hardware in a hybrid environment

• Document IT processes and maintain knowledge base articles

• Deliver on-site support for end-user equipment

Requirements:

• Bachelor’s degree or diploma in IT or related field

• Minimum 3 years’ experience in a Service Desk Analyst role

• Experience in desktop packaging and application deployment

• Familiarity with Office 365, Intune, and SCCM

• Valid driver’s license for on-site support

Bring your troubleshooting, problem-solving, and communication skills to the AESO service desk team.
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