Customer Success Leadership in Fintech

Drive exceptional merchant experiences as the Head of Customer Success at a cutting-edge fintech startup. Oversee onboarding, operational precision, and long-term relationship management.

Mikelle Search Group is seeking a Head of Customer Success for a Silicon Valley venture-backed fintech company. This role is crucial in ensuring seamless onboarding and enhancing operational systems. With your foundational leadership, you’ll guide merchants through configuration, deployment, and ongoing support, while collaborating with a dynamic team keen on operational excellence.

Key Responsibilities:

• Own the entire merchant onboarding process

• Coordinate with Account Executives for merchant needs

• Manage applications with processors and banks

• Conduct training sessions and onboarding calls

• Develop and maintain implementation documentation

Requirements:

• 4+ years in customer support or success management

• Fintech or software implementation experience preferred

• Strong organizational and operational skills

• Proven ability in building scalable processes

• Technically curious and detail-oriented attitude

Lead the way in shaping customer success strategies and delivering operational excellence in fintech.
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