Junior Systems Consultant, Smart Assist – N-Able

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.

As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about the newest trends in technology? Do you want to be at the forefront of Long View’s improvement of our cloud management platform solutions?

We are looking for an analytical and creative Junior Systems Consultant for our Integrated Global Services branch based out of Calgary, Edmonton, Vancouver, or Toronto branch locations to design, develop, deploy, maintain, and continuously innovate Long View’s Cloud Management Platform capabilities! You will work to solve complex business problems by using integrated technology and tools. The work you do every day will help shape how integrated cloud management technology is used to service Long View and our clients.

A Day in the Life

Perform new client onboarding into Long View’s N-Able platform

Fulfill support requests submitted by Long View staff and clients related to the N-Able platform

Diagnose, operate, administer, configure and maintain the N-Able platform

Work closely with peers supporting the N-Able platform to diagnosis and solve platform availability and performance issues

Maintain and administer configuration data. Manage N-Able accounts and roles, process access requests.

Administer application data daily, process queries and ad-hoc reporting as requested by users

Provide technical guidance and assistance to less experienced staff and clients on the N-Able platform

Create and manage user documentation and training materials.

Monitor and manage incident ticket queue, obtaining the necessary information from users when they are requesting support and registering this information in incident requests in an efficient, accurate and complete fashion.

Coordinate the validation of changes to the N-Able platform and document release changes.

Maintain communications with customers, end users, and vendors to ensure proper operations of the N-Able system.

Provide development, configuration, and support for reporting tools

Provide after-hours and on-call support as required.

Keeping up to date with industry trends and technology developments

Maintain certifications

Other duties as assigned

What You Bring

1+ years working in an IT services support position

1+ years scripting and coding experience

1+ years working with reporting tools such as PowerBI

Experience writing data scripts using Powershell

Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams

Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts

Ability to convert technical knowledge into easily understood terms

Strong organizational, problem-solving, and analytical skills

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Ability to work on complex projects with general direction and minimal guidance

Ability to work independently and as a member of various teams and committees

Excellent client relationship skills

Excellent at multi-tasking and working well under pressure

Proven ability to produce quality products and meet deadlines

Creative, flexible, and innovative team player

What Makes You Extra Awesome

Passionate about total customer satisfaction

Love to solve complex problems using technology and development

Passionate about working with modern technologies and spaces that are considered bleeding edge in the market

High initiative

Pleasant on the phone and…