Service Desk Specialist
Job Description & How to Apply Below
L2 Service Desk Contractor – Hardware Lifecycle & Deployment Specialist
Type: Contract – March 31st, 2027 (Part of a 3-year Program)
Rate: $21/HR T4
Key Criteria: Must be able to pass an Enhance Reliability Check
This role is an off‑queue, execution‑focused position dedicated to large‑scale hardware lifecycle activities and deployment projects. The resource will focus on laptop, mobile device, and monitor refreshes; coordinated deployments; secure swaps and returns; and office move support, ensuring lifecycle work does not negatively impact daily Service Desk operations.
The resource will work on‑site in Calgary, five days per week (7.5 hours per day), embedded within the Service Desk and reporting to the Service Desk Group Leader.
Responsibilities- Demonstrated experience supporting hardware lifecycle and deployment activities in an enterprise IT environment
- Hands‑on experience with laptop, mobile device, and peripheral deployments, swaps, and refreshes
- Experience executing large‑scale rollouts or refresh initiatives with minimal disruption to users
- Ability to perform secure device swaps, returns, and preparation for reuse or disposal in accordance with policy
- Strong experience documenting work and updating ITSM tickets and asset records accurately
- Ability to work independently on‑site and coordinate effectively with Service Desk staff and stakeholders
- Strong verbal and written communication skills
- Ability to meet strict deadlines
- Availability to work on‑site in Calgary, five days per week
- Strong organizational skills
- Ability to work under pressure
- Valid Government of Canada Reliability Status (or clear eligibility to obtain one)
- Experience supporting office moves, seating changes, or workspace reconfigurations
- Familiarity with asset management and inventory control practices
- Experience providing surge support during onboarding waves or refresh cycles
- Experience working within an ITIL‑aligned Service Desk operating model
- Familiarity with project management and experience handling and executing project‑based work
- CompTIA A+ certification, or equivalent experience, indicating solid foundational knowledge of computer hardware, operating systems, and technical troubleshooting
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