Service Desk Technician

Position: Full-Time Service Desk Technician
ARC Business Solutions Inc. is seeking a Full-Time Service Desk Technician in Calgary, AB. Provide exceptional technical support and client service across multiple industries in this on-site role.

As a Service Desk Technician, you will engage with clients directly to resolve support requests efficiently. Your expertise in Windows, Microsoft 365, and troubleshooting will be vital, as this role focuses on on-site servicing for a specific client. Expect a dynamic environment where prioritizing tasks and maintaining professionalism are crucial for success.

Key Responsibilities:

• Respond to client support requests via various channels

• Provide on-site and remote technical assistance

• Troubleshoot Windows, macOS, and server issues

• Administer Microsoft 365 environments and user accounts

• Create and maintain accurate documentation in knowledge base

Requirements:

• 3+ years in IT support or help desk roles

• Strong knowledge of Windows and Microsoft 365

• Experience with networking and troubleshooting

• Exceptional customer service skills

• Ability to lift and move equipment up to 50 pounds

Utilize your technical skills and customer service expertise to enhance user experiences at ARC in Calgary.
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