Digital Workplace Analyst at AER

Become a crucial part of the Alberta Energy Regulator as a Digital Workplace Analyst. Support Microsoft 365 tools and empower users with current digital technologies in a full-time role.

This permanent position at AER's Calgary Head Office is ideal for individuals passionate about optimizing digital tools. With responsibilities focused on Microsoft 365, Teams, and AI productivity tools, you will enhance user experience and streamline service delivery. Collaborate with a dedicated IT team to foster innovation and growth while supporting staff through training and troubleshooting.

Key Responsibilities:

• Triage and resolve second-level support requests for Microsoft 365

• Collaborate with Service Desk and business stakeholders for smooth service

• Test and configure new features within the workplace

• Conduct training sessions and informal coaching for staff

• Perform system administration and monitor service performance

Requirements:

• Technical diploma in Information Technology or related field

• 3-5 years supporting Microsoft 365 enterprise platforms

• At least one Microsoft certification required

• Strong analytical, troubleshooting, and customer service skills

• Ability to manage multiple initiatives and adapt priorities

Elevate your career and enhance digital collaboration at AER in Calgary.
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