D365 & AI-Focused Solution Architect

Transform businesses as a Solution Architect at MNP, specializing in D365 and AI technologies. Collaborate with clients to modernize their processes and enhance operational efficiency.

In this role, you will be part of MNP Digital, leveraging your 10+ years of experience in CRM implementations, particularly in Dynamics 365. Your focus on case management solutions and mentorship will guide clients through their digital transformation journey. You will also utilize AI to advance development practices and foster teamwork.

Key Responsibilities:

• Architect and implement D365 Customer Service solutions

• Lead project teams with a focus on accountability

• Establish clear communication with clients for project success

• Enhance team practices using AI technologies

• Conduct annual reviews and promote team wellness initiatives

Requirements:

• 10+ years implementing CRM solutions

• 5 years with Dynamics 365 Customer Service

• 3 years in a leadership capacity in tech

• Proficient in Azure Dev Ops and coding practices

• Willingness to travel across Canada, max 20%

Make a meaningful impact on clients’ businesses while advancing your career at MNP Digital.
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