Field Service Engineer – Industrial IoT, Wireless Mesh & Heavy Equipment Systems

Role Overview

We are looking for a Field Service Engineer to support the deployment, commissioning, troubleshooting, and maintenance of our rugged IoT and wireless connectivity systems used in mining, forestry, construction, and other heavy industrial environments.

Location:

Calgary, AB, Canada

Category:
Software & Hardware

Compensation: 60K to 90K

• Install, configure, and commission industrial IoT devices, vehicle gateways, routers, antennas, cables, and related equipment.
• Deploy and validate Wi-Fi mesh networks in mines, forestry operations, construction sites, yards, and remote industrial locations.
• Support installation on heavy equipment such as haul trucks, loaders, drills, dozers, shovels, skidders, and support vehicles.
• Configure device networking, LTE, Wi-Fi, Ethernet, MQTT/cloud connectivity, and local management interfaces.
• Perform site acceptance testing and confirm that systems meet deployment requirements before handoff.

• Diagnose field issues involving device connectivity, power, antennas, RF coverage, CAN data, cloud communication, and software behavior.
• Collect logs from embedded Linux devices, Open Wrt routers, cloud dashboards, and network tools.
• Troubleshoot Wi-Fi mesh performance, packet loss, roaming issues, poor coverage, intermittent links, and gateway failures.
• Investigate LTE/cellular connectivity issues, SIM problems, antenna placement, signal strength, and modem behavior.
• Support urgent customer issues remotely or on-site as required.

• Deploy and support Open Wrt-based mesh routers and vehicle/stationary access points.
• Validate mesh connectivity, routing, latency, packet loss, throughput, failover, and recovery.
• Perform wireless site surveys and help identify optimal placement for routers, antennas, and backhaul links.
• Use tools such as ping, iperf3, tcpdump, Wireshark, Open Wrt logs, OpenWISP, and RF survey tools.
• Support underground mine and open-pit wireless deployments where coverage, obstructions, reflections, and mobility are major factors.

• Connect and validate vehicle interfaces including CAN, J1939, OBD-II, RS232, RS485, J1708, CDL, digital inputs, and sensors.
• Confirm that machine data is being collected, decoded, stored, and transmitted correctly.
• Work with customer maintenance teams and OEM documentation to identify correct connection points.
• Support installation of antennas, harnesses, power connections, TPMS receivers, and other vehicle‑mounted accessories.
• Document machine‑specific installation notes and troubleshooting steps.

• Verify device communication with cloud platforms such as AWS IoT, MQTT brokers, or internal device management systems.
• Validate store‑and‑forward behavior when devices move in and out of network coverage.
• Assist with firmware/software updates, configuration changes, OTA validation, and rollback checks.
• Confirm device status, logs, versions, connectivity, and telemetry using cloud dashboards and internal tools.
• Escalate software defects or configuration issues to engineering with clear evidence and reproduction steps.

• Act as the technical point of contact during field deployments and service visits.
• Train customer technicians, operators, and maintenance staff on basic system operation and troubleshooting.
• Create clear field reports, installation records, issue summaries, and service documentation.
• Communicate risks, blockers, and site findings to product, engineering, and management teams.
• Translate real‑world field problems into actionable feedback for hardware, software, and product improvements.

• 3+ years of experience in field service, industrial electronics, networking, embedded systems, telematics, heavy equipment technology, or similar technical roles.
• Strong hands‑on troubleshooting skills with electrical, networking, and software‑enabled systems.
• Experience working with Linux‑based devices or network equipment.
• Comfortable using command‑line tools over SSH or serial console.
• Experience with Ethernet, Wi‑Fi, LTE/cellular, routers,…