Support Analyst Software

Position: Support Analyst for Software Applications
Join Enverus as an Application Support Analyst and ensure customer satisfaction through exceptional software assistance. Troubleshoot issues and enhance user engagement in the energy SaaS sector.

Enverus seeks a dedicated Application Support Analyst to maintain high customer satisfaction. This role involves diagnosing software issues and resolving user inquiries to maximize the use of our innovative solutions. Your contributions will enhance team dynamics while supporting customers in a collaborative environment.

Key Responsibilities:

• Troubleshoot client software issues through various channels

• Organize and document customer requests and resolutions

• Build rapport with users to enhance service experiences

• Participate in team discussions and support productivity initiatives

• Provide updates on outstanding issues to clients

Requirements:

• 2+ years of experience in application support roles

• Bachelor's Degree required

• Strong technical skills, particularly with Microsoft Excel

• Experience in the energy sector is advantageous

• Excellent communication and proactive problem-solving abilities

Drive customer satisfaction and support Enverus's mission of accessible energy solutions.
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