Senior Program Manager

Department: Technology
Location: Calgary, AB (In-Office, Hybrid) or Remote (Canada)
Employment Type: Full-Time

Ziing was founded in 2018 by supply chain and technology experts.

We think of mobility as a breeding ground for collective change. We saw an opportunity to be the first logistics company that didn’t just integrate digital technology into our operations—we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI-driven automation, we help our clients deliver on their promise of excellent customer service.

At Ziing
, we are setting new standards with our transformative enterprise platform that builds and integrates web, iOS, and Android applications. Our approach combines the forefront of modern technologies, including generative AI and comprehensive Microsoft ecosystems, within a culture that merges the agility of a Startup with the reliability of Enterprise frameworks. We’re committed to innovation, smart risk-taking, and impactful technology solutions.

Our core values of humble, hungry, and mindful are at the forefront of everything we do.

We are looking for a Senior Program Manager
to drive execution across the Ziing.ai platform roadmap
.

This is an individual contributor role for someone who can bring structure, urgency, and clarity to complex platform work. You will partner closely with Product, Engineering, QA, SRE, Data, Operations, Customer Success, Finance, Sales, and executive leadership to ensure high-priority platform initiatives move from strategy to shipped capability to measurable adoption.

You will own the operating rhythm for major Ziing.ai programs, including integrated planning, milestones, dependencies, risks, launch readiness, stakeholder alignment, executive reporting, and post-launch measurement. You will help the organization make better trade-offs, resolve blockers faster, improve delivery predictability, and connect roadmap execution to business and operational outcomes.

• Partner with Product and Engineering leadership to translate the Ziing.ai platform roadmap into clear execution plans, delivery milestones, owners, dependencies, and measurable outcomes.
• Create integrated plans that connect product requirements, engineering delivery, QA readiness, SRE readiness, operational rollout, support readiness, customer impact, and post-launch measurement.
• Ensure roadmap commitments are clear, realistic, sequenced, and visible across the organization.
• Identify gaps between strategy and execution early, then drive the conversations and decisions needed to close them.
• Maintain a strong operating model across quarterly planning, sprint-level execution, release planning, roadmap reviews, and executive updates.

• Lead complex programs across Product, Engineering, QA, SRE, Data, Operations, Customer Success, Finance, Sales, and external partners.
• Build alignment when teams have competing priorities, unclear requirements, shifting timelines, or different definitions of success.
• Ensure the right people are involved at the right time, especially for technical design, customer-impacting decisions, launch readiness, compliance, supportability, and operational rollout.
• Partner with Operations to ensure Ziing.ai releases are ready for real-world delivery execution, not just technically complete.
• Create the structure needed for teams to move quickly without losing visibility, quality, or accountability.

• Own integrated delivery plans for major Ziing.ai platform initiatives.
• Track milestones, critical paths, cross-team dependencies, decision points, risks, resourcing assumptions, and launch criteria.
• Anticipate bottlenecks before they affect delivery and drive resolution across teams.
• Ensure engineering, QA, SRE, product, and operations teams have shared visibility into delivery status and readiness.

• Own launch readiness for major platform releases, customer-impacting changes, mobile app releases, workflow changes, integration launches, and operational rollouts.
• Ensure…