Connected Support Specialist

Connected Support Specialist

Work Location:

Calgary, AB.

Bosch Truck Group Inc. offers a role as a Connected Support Specialist to assist fleet managers with dedicated customer support for our Geotab telematics and OnCommand Connection diagnostic solutions.

Geotab is a leading software provider in telematics and fleet asset management, and OnCommand Connection is a remote diagnostic system based on an open architecture for fleets of all makes and models. These solutions provide fleet managers with real‑time data to better manage their fleet of vehicles and equipment.

• Provide end‑user support to clients via email, support tickets, and phone calls.
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
• Escalate and liaise with other IT teams to resolve incidents and service requests.
• Walk customers through the problem‑solving process.
• Configure, maintain, and troubleshoot databases based on customer needs—including reporting for assets, maintenance reminders, geofencing, user setup, routing, etc.
• Maintain proactive communication, database maintenance, and follow‑up with customers.
• Create and update documentation on products and services.
• Learn and implement new features introduced in Geotab and OCC.
• Identify and learn appropriate software applications used and supported by the organization.
• Travel between dealerships and to customer locations as required.

• In‑depth, hands‑on knowledge and experience with previous IT systems.
• Proven experience troubleshooting and resolving software application problems.
• Proficient with Microsoft Office.
• Ability to diagnose and resolve basic technical issues.
• Ability to research and identify solutions for existing and new problems.
• Basic understanding of vehicle components and Industrial Internet of Things (IIoT).
• Must have a valid driver’s license—Class3Q preferred.
• Previous experience in a call center or customer‑service environment desired.
• Experience with fault codes, telematics and/or vehicle electrical diagnostics is an asset.
• Experience with Geotab or On Command Connection is an asset.
• Ability to meet on‑site to diagnose and install telematic devices is an asset.
• Excellent verbal, written, presentation, and relationship‑management skills.
• Highly self‑motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Ability to prioritize and execute tasks in a high‑pressure environment.
• Solid customer‑service orientation.

University, college, or non‑university certificate or diploma from a program of 1 year or more.

Competitive wage based on skillset and experience. Paid mileage. Group benefits. RRSP match.