Organizational Change Manager

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.

As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an Adoption and Change Management Consultant for our Calgary Branch located in Calgary to deliver consultative services directly to our clients and to build relationships with our stakeholders and project teams.

• Collaborate with clients to understand how technology change will affect their end-users
• Inform clients of the technology’s full range of features so they can make the most of its benefits
• Collect requirements for technology adoption using methods such as one-on-one interviews or leading group workshops
• Work alongside LVS technical teams and clients to establish a Governance Plan for implementing new technology
• Create and execute resources like adoption support materials, end-user communications, and training tools to ensure effective change management and technology rollout
• Monitor and analyze user adoption and usage to guarantee the secure, efficient, and consistent use of technology across the organization
• Maintain a comprehensive adoption and change management plan covering governance, communication, stakeholder engagement, training, and ongoing support to promote lasting adoption
• Partner with LVS technical consultants to stay informed about client technology changes to develop robust OCM plans that address Governance, Communications, and Training
• Draft a Communications Plan and produce messages to advance this plan
• Use different communication channels to share messages
• Design a role-based Training Plan considering different user roles and impact assessments
• Develop and deliver training content tailored for a variety of users, from white-glove sessions for Executives and their assistants, to sessions for office staff and frontline workers
• Assist with other project activities related to change and communication
• Participate in meetings with the internal OCM Community of Practice to further the practice area’s development
• Lead projects as a coordinator when needed to achieve utilization targets during periods without OCM assignments

• 5+ years of experience in a change management role with a focus on supporting the people side of change in technology adoption consulting
• Experience with technical implementations and changes including SharePoint and Teams projects
• Ability to follow established processes to deliver quality outcomes, understand hand‑off, and be able to suggest and apply improvements
• Experience eliciting requirements and creating role‑based user requirements and impact assessment documentation
• Experience creating communication plans and messages, using various communication methods and tools
• Experience creating training plans and materials including the development of training videos, quick reference cards, Microsoft Forms quizzes, and PowerPoint decks

• Organizational Change Management certification (Prosci)
• Certified Microsoft Service Adoption Specialist
• Accredited Instructional Designer/Trainer
• Technical certification in a Microsoft application or platform (M365, SharePoint, Dynamics)
• Certification with other technology platforms or methodology such as ITIL, SAP, or Google

• Great people and culture
• Flexible Work Environment
• Interesting work – Be part of exciting projects while accessing all the latest technologies

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.