IT Field Specialist

Neighbourly Pharmacy is seeking a dedicated IT Field Technician to join our IT support team in Calgary or Edmonton, Alberta. The ideal candidate will have hands‑on experience with IT hardware, software, and network troubleshooting, as well as the ability to deliver exceptional on‑site support to our clients. As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of IT systems and devices in the field, ensuring that our clients’ technology infrastructure operates efficiently and securely.

• On‑Site IT Support:
  Provide on‑site technical support for hardware, software, and network‑related issues, ensuring minimal downtime for clients.
• Installation and Setup:
  Install, configure, and maintain IT equipment, including computers, servers, networking devices, printers, and peripherals.
• Troubleshooting & Repairs:
  Identify, diagnose, and resolve technical issues in hardware, software, and network systems. Perform repairs and upgrades as needed to ensure optimal system functionality.
• System Maintenance:
  Conduct routine maintenance on IT systems, including software updates, hardware diagnostics, and preventive maintenance to minimize issues and extend the lifespan of equipment.
• Networking Support:
  Set up and troubleshoot wired and wireless networks, ensuring reliable internet access and network security for clients.
• Documentation:
  Maintain detailed records of work performed, including system configurations, installations, and repairs. Document all troubleshooting steps and solutions for future reference.
• Client Interaction:
  Communicate effectively with clients to understand their technical needs, provide updates on the status of ongoing issues, and ensure customer satisfaction.
• Training & Support:
  Provide basic training to clients on how to use installed systems and software, as well as guidance on best practices for system maintenance and security.
• Inventory Management:
  Maintain an inventory of spare parts, tools, and other IT equipment. Ensure that all necessary equipment is available for field visits.
• Emergency Support:
  Respond to emergency IT issues or downtime, ensuring swift resolution and minimal disruption to client operations.

• Education:
  
  High school diploma or equivalent required;
  Associate’s or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Experience:
  
  Minimum of 1-3 years of hands‑on IT support experience, with a focus on hardware, software, and network troubleshooting.
• Technical Expertise:
• Proficient in troubleshooting and maintaining desktops, laptops, printers, servers, and other IT devices.
• Strong understanding of operating systems (Windows) and common software applications.
• Knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with wired and wireless networking technologies and troubleshooting.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills to interact effectively with clients and colleagues.
• Problem‑Solving:
  Strong analytical and problem‑solving skills, with the ability to think quickly and resolve issues efficiently.
• Attention to Detail:
  Ability to accurately document and track issues, repairs, and installations.
• Physical Stamina:
  Ability to lift and move IT equipment as needed, and work in a variety of environments (offices, data centers, etc.).
• Travel:
  Ability to travel 50% of the time for periods of time executing projects and as business requires. Must have valid class 5 driver's license.
• Experience with Microsoft 365:
  Ticketing platform of some sort required (Jira, Fresh service, Zen Desk, Manage Engine, Zoho, etc). Experience welcomed but not required with PMS platforms (Monday, Asana, Jira, Click Up, Smart Sheets, Etc.).

• Experience with remote desktop support tools.
• Knowledge of cloud‑based technologies and services.
• Familiarity with security best practices and antivirus software.
• Previous experience in a field technician role or customer‑facing technical support position.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.