Training Systems; Learning Analyst

Matrix HR is partnering with a leading North American Energy Infrastructure Client company to recruit a Training Systems (Learning) Analyst to support its HR Training Services & Systems team! This is an excellent opportunity for a detail-oriented reporting and learning systems professional looking to further develop their experience supporting enterprise learning operations. In this role, you'll help maintain learning systems, reporting dashboards, and operational processes that support compliance, training, and business reporting across the organization.

The Training Systems (Learning) Analyst supports the day-to-day operation of enterprise learning systems and reporting platforms within the HR Training Services & Systems team. This role supports three core operational functions:

• Learning reporting and dashboard operations.
• Ticket management.
• Learning Management System (LMS) administration and governance.

Power BI is the primary technical requirement for this role. You'll be responsible for maintaining enterprise learning dashboards, supporting reporting operations, and ensuring the accuracy and reliability of learning data used across the business.

This is a well-defined operational role with a predictable day-to-day scope, making it an excellent opportunity for someone who enjoys supporting enterprise systems, reporting, and continuous operational excellence. Accuracy, consistency, and system reliability are critical, as the work directly supports compliance reporting, audit readiness, and business operations.

The successful candidate will be organized, detail-oriented, comfortable managing their daily workload, and proactive in identifying and resolving issues while providing excellent service to internal stakeholders.

• Learning Reporting & Dashboard Operations
  • Maintain Power BI and Power Apps dashboards that consolidate learning data from Workday Learning and Success Factors.
  • Own monthly dashboard refresh and publishing cycles.
  • Manage dashboard access and monitor automated refresh processes, troubleshooting failures as they arise.
  • Produce ad hoc reports and assist business stakeholders in understanding learning data.
  • Analyze learning data to identify trends, anomalies, and meaningful insights that support business decision‐making.
• Learning Systems Administration & Governance
  • Administer Workday Learning, including user access, role changes, onboarding, and permissions.
  • Support Success Factors reporting and data extracts.
  • Maintain learning documentation, job aids, and system procedures.
  • Support learning system releases and ensure documentation remains current.
  • Monitor automated reporting processes and troubleshoot issues as required.
  • Support governance activities by maintaining accurate system access, documentation, and operational processes.
• Ticket Management & Operational Support
  • Manage learning‑related requests through the Service Now ticket queue.
  • Triage, troubleshoot, resolve, and elevate support requests as appropriate.
  • Assist employees and business partners with course access and end‑to‑end learning process inquiries.
  • Deliver responsive, professional customer service while supporting internal stakeholders across the organization.

• Bachelor's degree in Business, Information Systems, Human Resources, or a related discipline, or an equivalent combination of education and experience.
• Approximately 3-6 years of experience supporting learning systems administration, HRIS, reporting, business intelligence, or a related analytical role.
• Demonstrated hands‑on experience building, maintaining, and troubleshooting Power BI dashboards in an enterprise environment, including dashboard refreshes, publishing, access management, and troubleshooting refresh failures.
• Demonstrated ability to analyze learning data, identify trends, anomalies, and actionable insights, and communicate findings clearly to non‑technical business stakeholders.
• Experience working within complex enterprise reporting environments supporting multiple integrated systems.
• Experience administering an enterprise LMS, with direct Workday Learning administration strongly preferred. Success Factors reporting…