IT System & Application Support Specialist

POSITION OVERVIEW:

Startec Corporate Services is currently searching for an IT System & Application Support Specialist to work at our Shepard office location (9423 Shepard Road SE. Calgary, Alberta T2C 4R6). The IT System & Application Support Specialist plays a key role in supporting employees, maintaining systems, and learning and supporting a wide range of line-of-business applications. This position offers hands‑on exposure to critical business platforms, making it a strong foundation for future growth in systems, applications, or cybersecurity.

• Troubleshoot and resolve Tier 1 and Tier 2 support tickets quickly and accurately through in-person and remote channels.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Assist users with Microsoft 365 apps and Windows OS-related inquiries.
• Ensure high levels of customer satisfaction by maintaining a positive and responsive support experience.
• Deliver IT Onboarding to new employees.

• Monitor, maintain, and support Windows-based systems, Microsoft 365 suite, and core infrastructure services.
• Manage user accounts and permissions via Active Directory.
• Continuously build knowledge of both business processes, integrations, and data flows.
• Assist in IT system upgrades, patching, and rollout of new applications.
• Develop a strong understanding of all core line-of-business applications across the organization.
• Participate in On-Call Rotation.

• Maintain up-to-date records of IT hardware, software licenses, and assets.
• Support audits and ensure accuracy of equipment and system configurations.
• Develop and maintain SOPs, technical documentation, and user guides.

• Monitor and flag potential security vulnerabilities based on current tools and advisories.
• Enforce IT security best practices across user activities and systems.
• Support endpoint protection and assist in IT risk mitigation.

• Diploma in Information Technology or related field, and/or 3+ years of technical customer service experience in a mid-size environment.
• Strong problem-solving skills with curiosity to dig into how systems actually work.
• Profound working knowledge of Windows OS, Microsoft 365, and Active Directory.
• Familiarity with networking principles and basic server administration.
• Excellent communication, documentation, and problem-solving skills.
• High degree of professionalism, accountability, and a proactive attitude.

We offer competitive wages, training, flexible, dynamic, and exciting work environment.