IT Support Specialist

Position: IT Support Specialist at Alberta Health Services
Join Alberta Health Services as an IT Support Specialist in Calgary, AB. This full-time on-site role offers extensive opportunities for career advancement while supporting healthcare IT operations.

As an IT Customer Support I, you'll engage with diverse users to provide technical assistance and troubleshooting. Your expertise in software support and communication skills will aid in diagnosing issues and guiding users to resolutions. You'll also contribute to Service Desk documentation and expand your skill set in a vital sector of healthcare.

Key Responsibilities:

• Respond to technical assistance requests promptly

• Diagnose issues and implement solutions effectively

• Provide user education through how-to support

• Create and update support tickets accurately

• Offer feedback to enhance Service Desk processes

Requirements:

• Completion of Computer Support certificate or equivalent

• 2-3 years in a support desk environment

• Knowledge of Microsoft 365 and Windows 11

• Proficient in VPN troubleshooting

• Strong customer service and communication skills

Utilize your IT knowledge to deliver exceptional support for Alberta’s healthcare system.
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