Technical Support Co-op in Information Services

Gain hands-on experience in technical support as a Co-op Student in Information Services. Assist users with hardware, mobile devices, and collaboration tools while enhancing your IT skills.

This role involves providing comprehensive support for end-user hardware, peripherals, and software applications, with a focus on virtual collaboration tools like Microsoft Teams. You'll also manage mobile devices and assist remote users with MS Office 365 and networking solutions. This is an excellent opportunity to develop relevant IT skills while working on real-world projects.

Key Responsibilities:

• Provide technical support for end-user hardware and software

• Assist with virtual collaboration tools and telephony systems

• Administer the Mobile Device Management (MDM) program

• Support remote users on MS Office 365 and Active Directory

• Maintain Knowledge Base Articles for processes and procedures

Requirements:

• Completed 3rd year in Information Technology or similar

• Microsoft certificates or training preferred

• Experience with mobile technologies is a plus

• Strong communication skills at all levels

• Client-centric approach to support

Enhance your technical skills while providing essential IT support in this co-op role.
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