Cyber Security Analyst; Alberta

From our Calgary HQ to our teams in Edmonton,
Sys Gen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

The Cyber Security Analyst is responsible for managing security incidents from detection to closure, including handling escalations through the ticketing system. They analyze phishing submissions, communicate with security vendors, and act as a subject matter expert (SME) for technicians and clients. The role includes mentoring technical staff, delivering security awareness training, and maintaining up-to-date documentation of security processes. Analysts conduct annual security assessments for assigned clients to ensure strong security posture and compliance.

As the primary security SME for designated clients, they provide strategic guidance and respond to all security-related inquiries.

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.
• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip (last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
• Join a Winning Team: Sys Gen is diverse, innovative, and recognized with multiple awards, such as:
• Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
• Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
• Canada’s Top 100 & MSP
  500 Small & Medium Employers (7 Years in a row)
• Canada’s Top Growing Companies by The Globe and Mail (3 Years)

• Deployment of Managed Security Services (ESS).
• Conduct data analysis and regular SLA security validations for client security requirements.
• Support the service delivery of Sys Gen’s Managed Security (ESS).
• Review and validate security audit and recommendations.
• Work with Senior Security Analyst and Cybersecurity Manager to identify, improve and enhance security services offerings
• Respond to cyber-security threats, vulnerabilities, events, and incidents.
• Responsible for investigating incidents, analysing attack methods, applying security policies, and documenting recommendations for customers.
• Administration tasks associated with Sys Gen internal operations.
• Advise and consult with customers on Cybersecurity Policy, Process and Governance,
• Act as a member of the Escalations Manager (Incident Response / CSIRT) teams
• Vendor Management internally and externally.
• Liaise with Pre-sales team on Project Presales:
  Cybersecurity and IT Infrastructure (Security Team, ISG)
• Assist with Implementations of ESS projects, validation and completing assigned tasks.
• Work along side the Senior Security Analyst to complete, review and validate security assessments, baselines. Including performing Security Audits, Penetration Tests and mitigation of Security Vulnerabilities.
• Cybersecurity Subject Matter Expert (SME) both internally and for our clients.
• Collaborate and act as a technical contributor on Cybersecurity Major Incident Reports (C-MIR) and Root Cause Analysis (RCA) for Escalations Team (CSIRT).
• Follow documented best practice Change Management Processes.
• Provide Security Awareness Training both internally and for our clients
• Update documentation with Senior Security Analyst and Cybersecurity Manager, as needed