Information Services Technician at Osler

Join Osler, Hoskin & Harcourt LLP as an Information Services Technician in Calgary, where technical support meets exceptional service. Your primary role will involve providing desktop technology assistance.

We are seeking a skilled Information Services Technician to enhance our Calgary team. This position involves being the first line of support for our end users, troubleshooting their IT needs related to hardware, software, and networking. Your contributions will directly impact the efficiency of our Firm’s operations and client service solutions.

Key Responsibilities:

• Manage service requests from users across various platforms

• Identify problems and recommend effective solutions

• Maintain accurate records in the ticketing system

• Install and support network components and servers

• Support AV setups for conference rooms and meetings

Requirements:

• Relevant experience in help desk or technical support

• Familiarity with operating systems and networking protocols

• Excellent customer service and communication skills

• Willingness to participate in on-call rotation

• Ability to lift computer equipment as necessary

Bring your IT solutions skills to enhance the operations at Osler in Calgary.
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