IT Support Specialist

Join Startec Corporate Services as an IT System & Application Support Specialist at our Calgary location. This role involves troubleshooting support tickets, maintaining systems, and assisting employees with line-of-business applications.

The IT System & Application Support Specialist is integral to our team, focusing on technical end-user support and system administration. You will install and configure devices while ensuring a smooth onboarding process for new employees. Your efforts will lay the groundwork for enhanced career opportunities in systems, applications, or cybersecurity within the organization.

Key Responsibilities:

• Troubleshoot Tier 1 and Tier 2 support tickets efficiently

• Install and maintain workstations, mobile devices, and printers

• Manage user accounts and permissions with Active Directory

• Develop and maintain technical documentation and user guides

• Monitor security vulnerabilities and enforce IT best practices

Requirements:

• Diploma in Information Technology or related field

• 3+ years in technical customer service

• Proficient in Windows OS and Microsoft 365

• Excellent problem-solving and communication skills

• Proven ability to work proactively and with professionalism

Leverage your technical expertise and problem-solving abilities as you support a diverse business landscape at Startec in Calgary.
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