Technical Support Representative at WELL Health

Step into the role of a Platform Success Representative with WELL Health Technologies in Calgary. Engage directly with clinicians and support staff to enhance the eConsult platform while delivering top-tier customer service.

WELL Health Technologies is seeking an innovative and detail-oriented professional to join its eConsult platform team. As a Platform Success Representative, you will manage customer support channels, troubleshoot platform issues, and document customer interactions passionately.

Your role is crucial in ensuring platform improvements and supporting new clinic users in mastering the tools and features vital to healthcare delivery.

Key Responsibilities:

• Manage support channels ensuring timely responses

• Troubleshoot user-reported platform issues

• Document customer interactions for trend analysis

• Communicate user feedback to the product team

• Support onboarding for clinic administrators

Requirements:

• 2+ years in technical support or healthcare IT

• Ability to simplify complex software explanations

• Strong written communication skills

• Experience in training sessions for end users

• Organized in managing multiple projects simultaneously

Bring your passion for customer success, technical support, and healthcare to make a difference at WELL Health.
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