Technical Support Specialist at CFOC

Empower customers with Canadian Fiber Optics as a Technical Support Specialist. Utilize your technical skills to assist with internet, Wi-Fi, and IPTV issues in this customer-facing role.

CFOC is looking for a technically skilled and customer-focused individual to provide exceptional support to both residential and business clients. With at least three years in a technical support environment, you'll handle troubleshooting, customer inquiries, account management, and escalation of complex issues. Your primary goal is to ensure a solution-oriented experience for all customers.

Key Responsibilities:

• Provide support via phone, email, and chat channels

• Diagnose and troubleshoot connectivity-related issues

• Escalate complex issues to internal teams

• Assist customers with account management tasks

• Promote products and solutions to enhance customer experience

Requirements:

• Minimum of 3 years in a technical support role

• Experience in telecommunications and call center operations

• Strong troubleshooting and problem-solving skills

• Excellent communication abilities

• Knowledge of fiber optics is an asset

Bring your troubleshooting expertise and customer focus to enhance client satisfaction at CFOC.
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