WMS Analyst - Global Warehouse Technology

This is an Onsite Position at the Calgary Hello Fresh production facility.

At Hello Fresh, we want to change the way people eat forever by offering our customers high‑quality food and recipes for different meal occasions. Even after celebrating our 10‑year anniversary, we continue to see this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents.

The Hello Fresh Group now includes our core brand, Hello Fresh, as well as Green Chef, Every Plate, Chefs Plate, Factor_, and Youfoodz.

Reporting into a regional fulfillment technology lead analyst or manager, this entry‑to‑early‑career level position will drive the continued implementation and ongoing maintenance/support of our strategic warehouse management system Infios (formerly KӦRBER, High Jump ONE platform).

• Support all areas of the warehouse management system (WMS) application [High Jump ONE Platform] for our Hello Fresh brand facilities, including:
• acting as super user and level one support for the warehouse end‑user community in supporting any technical or functional issues;
• managing system configuration based on operations team direction;
• facilitating end‑user training where needed and assisting in System Standard Operating Procedure (SOP) documentation;
• overseeing user menu profile and security setup for the application based on operations functional roles;
• participating in requirements definition and technical design of any Hello Fresh‑driven product enhancements to the application with either the vendor or our consulting partners;
• coordinating and executing any required testing activities in support of the application with fellow colleagues based in other geographies;
• working with other fulfillment technology colleagues in troubleshooting or managing changes to WMS integrations with other platforms.
• Represent the Fulfillment Technology team as needed with any cross‑functional initiatives and work with colleagues in operations, quality, automation, procurement, or upstream enterprise technology, including:
• understanding all available fulfillment technology team reporting tools and creating reports that enable improved operation visibility and performance;
• helping maintain the deployment, support, and service coordination for associated hardware devices like RF scanners, tablets, and workstations;
• coordinating with a regional infrastructure manager to help support local network services as needed.

• Able to multitask and prioritize responsibilities in a fast‑paced environment while maintaining close attention to detail;
• An excellent oral and written communicator with a team‑player mentality;
• Someone with technical aptitude eager to learn/work in supply‑chain technology;
• A roll‑up‑your‑sleeves type who is comfortable working with individuals at all levels of an organization.

• Interest and aptitude to learn and support a WMS in an RF‑based, automation‑enabled, e‑com fulfillment environment (any direct experience with Infios aka KӦRBER High Jump ONE WMS, is a plus);
• Intermediate to high proficiency in SQL, as well as working in spreadsheet tools (Google Sheets, Excel);
• Undergraduate degree or equivalent experience:
  Supply Chain Management, Management Information Systems, or Industrial Engineering Degrees preferred but not required;
• The willingness and flexibility to adjust to alternate work hours, including weekends and occasional on‑call support, as required to support a 24/7 warehouse and production operation;
• The willingness and ability to travel to different Hello Fresh facilities as needed in support of projects or platform rollouts or to collaborate with peers (20–30% travel);
• Ability to travel to the US for support without needing any sponsorship assistance for travel.

• Box Discount – Amazing discounts on 1 box per week: 75% discount on weekly Hello Fresh and Chefs Plate meal kits and 50% off weekly Factor meal box;
• Health & Wellness – Health & Dental benefits from day one, a Health Spending Account, unlimited…