Supervisor, Classroom and Lab Technology

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

Job classification : P5932 - Supervisor

Salary range: $85,000 - $95,000

Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 37.5

Paid leave: 4 Weeks Vacation / 14 Flex Days per year

Final date to receive applications: 4:00PM, July 15, 2026

Are you a hands‑on technology leader who can bring structure, service focus, and follow‑through to a busy classroom and lab computing environment? SAIT is looking for a Supervisor, Classroom and Lab Technology to lead the team that helps keep our teaching and learning spaces ready, reliable, and supportable.

This role is ideal for a practical, service‑focused leader who understands technical operations, enjoys developing people, and can bring consistency and accountability to a busy team. The Supervisor leads staff responsible for classroom and lab computing support, approved academic and course‑related software readiness, technology preparation, hardware deployment, inventory coordination, repair coordination, and decommissioning activities.

This is a key operational leadership role within the Learning Spaces portfolio. The successful candidate will help ensure classroom and lab computing environments are reliable, current, secure, supportable, and ready for use by instructors and students.

• Lead a technical team that supports daily classroom and lab computing operations, as well as the technology preparation function that enables annual refresh, replacement, and deployment activities.
• Provide visible, on‑site leadership by setting priorities, assigning work, coaching staff, monitoring service quality, resolving escalated issues, and ensuring the team operates in a coordinated and accountable manner.
• Supervise, coach, schedule, and support the professional development of classroom and lab technology staff.
• Oversee day‑to‑day support for classroom and lab computing environments, including classroom/lab computers, standard computer‑related accessories, approved academic software, and related ITS‑managed services.
• Oversee the installation, configuration, validation, and readiness of approved academic and course‑related software across classroom and lab computing environments.
• Ensure classroom and lab computers are fully prepared for instruction with required software, standard configurations, and support processes in place.
• Coordinate responses to escalated service requests, recurring operational issues, and classroom/lab readiness concerns.
• Lead the technology preparation and deployment function supporting classroom, lab, and other ITS‑supported endpoint refresh and replacement initiatives.
• Ensure computers, standard accessories, cables, and other ITS‑managed technology assets are received, inventoried, prepared, tested, staged, deployed, and decommissioned in a consistent and organized manner.
• Support annual lifecycle and deployment planning in partnership with Classroom and Lab Technology staff, Deskside and Service Desk teams, academic areas, and other ITS teams.
• Coordinate with vendors, contractors, Facilities, academic departments, lab stewards, instructors, AV teams, and ITS specialists to support classroom/lab technology operations, renovations, new builds, upgrades, and ongoing support.
• Clarify service ownership, support boundaries, dependencies, and escalation paths where classroom or lab computing intersects with AV systems, specialized instructional equipment, vendor‑supported systems, or discipline‑specific lab technology.
• Identify and implement practical improvements to enhance service consistency, deployment readiness, inventory management, documentation, asset handling, and customer experience.
• Ensure team operations align with institutional policies, ITS standards, information security requirements, software compliance expectations,…