IT Application Support Specialist at Harvest

Join Harvest Operations as an IT Application Support Specialist, where you'll ensure optimal performance of key applications in Calgary. This full-time role focuses on delivering L2 support and managing integrations effectively.

As part of Harvest Operations, the Application Support Analyst is essential for maintaining the health of internal business applications. With 3-6 years in IT support, you will work with cross-functional teams, manage vendor relationships, and enhance system efficiency through automation. Your problem-solving skills will play a crucial role in addressing user needs and ensuring compliance with software licensing.

Key Responsibilities:

• Oversee health and support of business applications

• Provide level 2 technical assistance to users

• Troubleshoot and fix recurring software issues

• Lead software deployment and upgrade lifecycle

• Collaborate with teams to streamline workflows

Requirements:

• Degree or Diploma in IT or related field

• 3-6 years in application support or IT roles

• Experience with business intelligence and large applications

• Familiarity with ITIL change management

• Basic understanding of web services and APIs

Contribute your technical expertise at Harvest Operations to drive efficiency and reliability in our systems.
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