Network Operations Center Analyst

We are looking for a driven and self-motivated Network Operations Centre (NOC) Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! You will act as first point of contact for technical escalation to team members within Integrated Global Services, branches, clients and vendors.

• Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and Solar Winds
• Actively work in monitoring, event and incident management tools like Solarwind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now
• Manage server backups and maintenance plans across the client environment
• Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar
• Perform physical infrastructure checks regularly and remediate any issues
• Complete quarterly vulnerability scans and remediate identified issues

• 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies
• Experience managing IT service management tools including performance monitoring and ITSM solutions
• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
• Experience with first-level server technologies (ie. remoting into servers, implementing patches)
• Proven ability to troubleshoot and resolve technical and procedural issues
• Availability to work varying schedules of 4 days on 3 days off (4 week rotation), 10 hour work shifts (11 hour days) with a rotation of day, afternoon, and night shifts.

• CCNA or CCNP certifications
• ITILv4
• Previous experience in a 24x7 operations center

• Great people and culture
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies

$40,000 - $52,000 a year

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.