Observability Engineer; Dynatrace, Splunk, SolarWinds, ServiceNow

Duration: 12 Months

• Responsible for administration, support, optimization, and continuous improvement of enterprise monitoring and observability platforms including Solar Winds Orion, Splunk, and Dynatrace.

• Focus on monitoring infrastructure, applications, cloud environments, and enterprise services.

• Integrate monitoring solutions with Service Now for incident and event management.

• 8+ years of experience in Infrastructure Operations, Monitoring Services, Enterprise Monitoring, or Observability platforms.

• 5+ years of hands-on experience administering enterprise monitoring tools.

• Strong troubleshooting, analytical, and stakeholder management skills.

• Experience supporting production infrastructure, cloud services, applications, networks, storage, and enterprise platforms.

• Hands-on experience with automation using Power Shell, Python, REST APIs, and operational workflows.

Solar Winds Orion

• Network Performance Monitor (NPM)

• Server & Application Monitor (SAM)

• Alerting

• Custom Polling

• Dashboards

• Reporting

• Infrastructure Monitoring

• Network Monitoring

Splunk

• SPL Queries

• Data Onboarding

• Dashboards

• Reports

• Alerts

• Log Analytics

• Event Correlation

Dynatrace

• One Agent

• Smartscape

• Distributed Tracing

• Synthetic Monitoring

• Real User Monitoring (RUM)

• Service Flow Analysis

Service Now

• Service Now Incident Management

• Event Management

• ITOM

• Automated incident generation

• Operational response workflows

Monitoring Platform Administration

• Administer, support, and optimize Solar Winds Orion, Splunk, and Dynatrace platforms.

• Ensure platform availability, scalability, performance, and operational health.

• Perform upgrades, maintenance, configuration reviews, and platform optimization activities.

Monitoring & Observability Engineering

• Design and maintain monitoring solutions for:

• Infrastructure

• Network

• Cloud

• Storage

• Backup

• Applications

• Enterprise Services

• Implement proactive monitoring and observability capabilities across enterprise environments.

• Enhance monitoring coverage and improve operational visibility.

Alerting, Dashboards & Event Correlation

• Build dashboards, alerts, reports, service health views, and event correlation rules.

• Drive alert quality improvements and reduce alert noise across monitoring platforms.

• Establish monitoring standards and operational dashboards for business and technical stakeholders.

Service Now Integration

• Integrate monitoring platforms with Service Now Incident Management and Event Management workflows.

• Improve operational visibility through integrated monitoring and ITSM processes.

Incident Management & RCA Support

• Support Major Incident investigations and monitoring-related root cause analysis activities.

• Identify monitoring gaps and implement remediation plans.

• Contribute to service reliability and operational resilience initiatives.

Automation & Continuous Improvement

• Develop automation solutions using scripting and APIs to improve operational efficiency.

• Drive AIOps, observability, and event management maturity initiatives.

• Continuously evaluate monitoring effectiveness and recommend improvements.