Calgary Service Desk Technician Position

Explore a full-time Service Desk Technician position at ARC Business Solutions Inc. in Calgary, Alberta, where you’ll support a high-profile client with exceptional customer service. Emphasis is on providing onsite and remote support across various technical environments.

As a Service Desk Technician, you will leverage your 3+ years of experience in IT support to resolve client requests efficiently. From troubleshooting Windows to managing Microsoft 365, your role will be vital in enhancing client technical experiences. Collaboration with internal teams and maintaining documentation is key to success in this position.

Key Responsibilities:

• Respond promptly to client support inquiries

• Provide technical support for diverse client needs

• Troubleshoot various workstation and server issues

• Support Microsoft 365 and perform account management

• Maintain comprehensive documentation in knowledge base

Requirements:

• Over 3 years in help desk or IT support

• Strong Windows and Microsoft 365 knowledge

• Experience with networking and remote access tools

• Understanding of Active Directory environments

• Ability to lift and move up to 50 pounds

Bring your technical expertise and customer service skills to ARC in Calgary.
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