Onsite IT Support Specialist
Job Description & How to Apply Below
Your role will focus on resolving technical issues and maintaining IT systems effectively.
As a vital member of the IT team, you will provide second-level support to employees, troubleshooting hardware and software concerns across a variety of devices. You will assist in configuring new equipment and managing IT infrastructure while collaborating with senior staff to enforce IT policies and conduct user training sessions.
Key Responsibilities:
• Provide second-level support via phone, email, or in-person
• Troubleshoot issues with hardware and software
• Assist in deploying new equipment and software
• Maintain support records in the ticketing system
• Support users with Microsoft 365 applications
Requirements:
• Certificate or degree in IT or a related field
• 3 to 5 years of IT support experience
• Understanding of computer hardware and software
• Familiarity with Microsoft 365 applications
• Strong problem-solving and communication skills
Utilize your technical skills and communication abilities to support Egis Canada and its team in Calgary.
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