DWF IT Support Specialist

Position: DWF IT Support Specialist Role
Join DWF's Technology Group as an IT Support Specialist, delivering exceptional frontline support in a global setting. Tackle technical issues and improve technology services for colleagues and clients.

In this role, you will resolve Level 1 and Level 2 incidents while collaborating with the IT team to enhance business-critical applications. You'll manage onboarding, assist with technology projects, and drive operational excellence across end-user services. Excellent communication and a customer-focused attitude are critical for success in this dynamic environment.

Key Responsibilities:

• Resolve Level 1 and Level 2 technical issues

• Provide face-to-face support at the Tech Bar

• Manage Service Desk overflow calls

• Conduct root cause analysis for recurring issues

• Configure and troubleshoot endpoint technologies

Requirements:

• Proven experience in IT support, preferably in a law firm

• Strong communication skills with a customer focus

• Technical knowledge of Windows 11 and MS Teams

• Ability to work independently and in a team

• Willingness to learn new technologies

Embrace a proactive approach to IT support at DWF, enhancing user experiences through effective solutions.
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