IT User Support

Become an IT User Support I at Broker Link in Calgary, AB, providing essential in-office assistance to users with computer system queries. This role emphasizes a customer-oriented approach while ensuring secure system usage.

As an IT User Support I, you will engage with brokers and employees to resolve computer issues and record all interactions for accurate documentation. Critical system failures require your immediate attention, and your efforts will ensure the management of user identity and access security. Collaborating with support services will help develop valuable user documentation to enhance service delivery.

Key Responsibilities:

• Respond to user queries regarding system problems

• Document resolution steps for tracking and improvement

• Intervene in case of system failures for effective recovery

• Allocate technical resources per escalation procedures

• Assist in creating user documentation with support teams

Requirements:

• In-office availability five days a week

• Strong knowledge of PCs and centralized systems

• Experience with Windows, MS Office, and LAN/WAN

• Minimum one year in customer service roles

• Technical education or experience preferred

Provide exceptional support and technical assistance to users as part of the Broker Link team in Calgary.
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