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Completions Technical Support Analyst
Job Description & How to Apply Below
Elevate your career at Pason in Calgary, AB, as a Completions Technical Support Analyst, where you will deliver essential software and hardware support while working in a hybrid model. Support our field technicians and enhance customer satisfaction.
As a Technical Support Analyst, you will be integral to problem-solving for clients using Pason’s products. Your analytical thinking and strong communication abilities will aid remote and in-office customers in troubleshooting complex technical issues. The role emphasizes exceptional service while handling multiple inquiries and challenges throughout your shifts.
Key Responsibilities:
• Respond to customer inquiries via various communication methods
• Log all client interactions accurately
• Provide troubleshooting for hardware and software challenges
• Collaborate on recreating problems with the development team
• Conduct ongoing training to stay updated on products
Requirements:
• Minimum 2 years of technical support experience
• Ability to communicate effectively with all user levels
• Thrives under fast-paced and agile conditions
• Proactive in learning and mastering new technologies
• Technical diploma in a relevant field preferred
Contribute your technical skills and passion for customer support to Pason's dynamic team in Calgary.
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