IT Support Analyst

Position: IT Support Analyst at Charter
Elevate your technical career as an IT Support Analyst with Charter, a recognized IT Solutions provider in Canada. This role focuses on delivering top-notch support for end-user devices and Microsoft 365 services.

As an IT Support Analyst, your technical prowess will be showcased through your support of desktops, laptops, and network systems. The position involves troubleshooting hardware and software issues while administering Microsoft 365 and Juniper networking solutions. Commitment to stellar customer service will be essential in this critical role.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for IT devices

• Troubleshoot network, Microsoft 365, and hardware issues

• Administer Microsoft 365 services including SharePoint and Teams

• Manage user accounts and permissions in Entra

• Maintain Hyper-V environments and virtual machines

Requirements:

• Diploma or degree in IT or Computer Science

• 3+ years experience in IT support or help desk

• Experience with Microsoft 365, Hyper-V, and Juniper networking

• Knowledge of TCP/IP, DNS, and DHCP protocols

• Strong verbal and written communication skills

Support Charter's mission by enhancing IT infrastructure and customer experience.
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