IT System Administrator

Job Description:

IT System Administrator

Vision Integrity is currently looking to hire an IT System Administrator for a full-time position. The System Administrator will play a crucial role in maintaining our corporate IT infrastructure, managing identity and access, and providing Level 1/2 technical support across the organization. This role requires a balance of technical troubleshooting, system administration, and strong interpersonal communication. This position will begin in-person for training, moving to a hybrid schedule after initial training is completed.

• M365 & Workspace Administration:
  Manage, configure, and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and One Drive.
• Identity & Access Management:
  Administer Microsoft Entra , handling user lifecycle management, RBAC, and configuring/maintaining Single Sign-On (SSO) integrations, etc.
• Technical Support:
  Serve as the primary escalation point for L1/2 support, troubleshooting hardware, software, and network issues for in-person and remote employees.
• IT Asset & Endpoint Management:
  Handle the deployment, tracking, and lifecycle management of corporate IT assets (laptops, mobile devices, peripherals) utilizing Intune MDM.
• Networking & Infrastructure:
  Assist with the deployment, monitoring, and troubleshooting of corporate network hardware, access points, and remote connection/VPN configurations.
• Security & Compliance:
  Enforce corporate IT security policies, monitor system alerts, ensure prompt software patching, and maintain data protection standards.
• On-Site IT Operations:
  Manage the physical organization of IT equipment, occasionally driving assets (in company vehicle) to locations throughout AB / BC / SK as required with short notice for site setups or critical troubleshooting.
• System Documentation:
  Create and maintain clear internal IT documentation, knowledge base articles, and standard operating procedures (SOPs).

• Experience:
  
  Experience in an IT support, helpdesk, or junior system administration role with a strong focus on Level 2 support.
• Technical Proficiency:
  Hands‑on administration experience with Microsoft 365, Microsoft Entra , and SSO implementation. Advanced troubleshooting skills for Windows 11 operating systems.
• Strong Interpersonal
  
  Skills:
  
  Outgoing, conversational, and highly comfortable translating "tech" into plain English for end‑users across all levels of the business.
• Independent Operation:
  Ability to operate independently for extended periods, prioritize IT tickets effectively, and maintain high-quality control.
• Schedule Flexibility:
  Able to work flexible hours, including occasional evenings or weekends with short notice to resolve urgent operational IT outages or perform system maintenance.
• Driving Requirements:
  Valid Class 5 Non-GDL Driver's License with a clean driving history. Comfortable driving standard company vehicles (e.g., Explorer, F-150) for site visits.
• Logistics:
  Access to a reliable personal vehicle for occasional light work‑related use.

• Networking
  
  Experience:
  
  Familiarity with setting up corporate networking ecosystems (such as Ubiquiti Uni Fi hardware), VPNs, gateways, and remote management.
• Scripting:
  Basic knowledge of Power Shell for automating routine administrative tasks in M365 and Entra .

• Cover Letter:
  Not required but will be considered if provided.
• References:
  Not required but will be considered if provided.