QA Analyst, Intermediate

About The Company

West Jet is a leading Canadian airline renowned for delivering exceptional travel experiences and innovative aviation solutions. With a strong commitment to safety, customer satisfaction, and operational excellence, West Jet has established itself as a trusted name in the airline industry. The company prides itself on fostering a dynamic and inclusive work environment that encourages collaboration, growth, and innovation. As part of its ongoing commitment to technological advancement and operational efficiency, West Jet continuously invests in state-of-the-art systems and talented professionals dedicated to maintaining its high standards of service and quality.

West Jet is seeking an experienced Intermediate Quality Assurance Analyst to join our IT-Airport Solutions Delivery team. This role is pivotal in ensuring the quality and reliability of our airport systems, supporting the seamless operation of our services. The ideal candidate will demonstrate a high standard of excellence, enjoy tackling complex challenges, and be results-driven. This position requires in-person collaboration up to five days a week, with the possibility of adjustments based on business needs.

The successful candidate will work closely with cross-functional teams, including product managers, developers, and stakeholders, to develop, execute, and refine testing strategies that uphold the company's quality standards.

The Intermediate QA Analyst will take ownership of quality tasks related to various projects, products, and systems within West Jet's airport platform. Responsibilities include test case development, test execution, defect management, and automation strategy implementation. The role emphasizes continuous improvement of testing processes, automation initiatives, and fostering a culture of quality within the broader QMO team. Preference will be given to candidates based in Calgary, reflecting our commitment to local talent and community engagement.

• Completed post-secondary education in a relevant field
• 3-5 years of Quality Assurance experience in a technology environment
• Proficiency with Azure Dev Ops Test Plans, pipelines, and release management
• Hands-on experience with Agile software development methodologies
• Strong understanding of software QA practices across different development models
• Proven ability to create clear documentation including test strategies, plans, test cases, and defect reports
• Experience scripting and maintaining automated tests using tools such as ReadyAPI, Postman, Selenium, Cypress, or Playwright
• Knowledge of automation strategies targeting multiple application layers and testing types
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, and team collaboration skills
  
  Experience with SQL querying in relational databases like Oracle or MS SQL Server
• Familiarity with Sabre tools such as Interact is an asset
• Experience analyzing and estimating project quality needs, risk mitigation, and reporting
• Airline domain experience is preferred but not mandatory

• Collaborate with senior QA, product, engineering, and stakeholder teams to ensure quality deliverables
• Maintain a positive and proactive attitude to foster team cohesion and effectiveness
• Share knowledge through pairing, documentation, and presentations to empower team members
• Stay current with industry best practices by attending workshops, conferences, and reviewing professional publications
• Work effectively with Product Managers, Product Owners, Business Analysts, Developers, and integration partners
• Perform various testing types including functional, integration, regression, system, compatibility, performance, security, failover, and recovery testing
• Assist in project, release, and sprint planning to develop comprehensive test strategies and plans
• Develop and execute detailed test cases aligned with business quality requirements
• Identify, script, and utilize appropriate testing techniques, including manual and automated testing approaches
• Manage defects through identification, prioritization, logging, tracking, and triaging
• Facilitate testing activities within a community development model, promoting continuous improvement
• Evaluate testing results, document findings, and communicate effectively with stakeholders to inform project decisions
• Other duties as assigned to support the overall quality assurance objectives

• Engage in a fun and collaborative work culture focused on mutual success
• Travel privileges for employees and their families from the start date
• Access to flexible savings and benefits programs tailored to individual needs
• Opportunities for professional development and continuous learning
• Inclusive work environment committed to diversity, equity, and inclusion

West Jet is an equal opportunity employer committed to creating an inclusive environment for all employees. We welcome applicants from diverse backgrounds and experiences. Our hiring process is…