IT Support Specialist
Job Description & How to Apply Below
Are you a technically skilled problem-solver who enjoys helping people and thrives in a fast-paced environment? We're looking for an experienced IT Support Specialist to join our growing team. This is an excellent opportunity for someone who wants to expand both their technical expertise and professional skills while working alongside a highly experienced technical mentor.
You'll play a critical role in supporting end users, maintaining IT systems, and ensuring our technology infrastructure operates smoothly. If you're customer-focused, detail-oriented, and passionate about technology, we'd love to hear from you.
What We Offer
Great Pay
Earn $60,000-$80,000 annually, depending on your skill level, experience, and technical expertise.
Benefits & Perks
Comprehensive health and dental benefits
RRSP matching program
Free Friday breakfasts
Employee and family events that bring our team together
Ongoing learning and professional development opportunities
Mentorship from a highly skilled technical expert
What You’ll Do
As An IT Support Specialist, Your Responsibilities Will Include
Provide Level 1 Help Desk support to end users across the organization.
Troubleshoot and resolve Windows, Linux, desktop, software, and hardware issues.
Support Microsoft Outlook and various SaaS platforms.
Set up and deploy PCs, monitors, peripherals, and related equipment.
Create and manage user accounts and permissions.
Assist with network troubleshooting and basic networking tasks.
Diagnose and resolve technical issues efficiently while maintaining excellent customer service.
Document issues, solutions, and support activities.
Prioritize support requests and communicate timelines and expectations effectively.
What We’re Looking For
Required Qualifications
3–5 years of experience in an IT support or help desk environment.
Strong troubleshooting skills in:
Windows operating systems
iOS (iPhone)
Android devices
Experience supporting desktop hardware, software, and end users.
Strong communication and customer service skills.
Ability to manage multiple priorities and respond effectively to urgent issues.
Must-Have Characteristics
Personable and approachable
Technically capable and curious
Solution-oriented mindset
Detail-oriented
Strong prioritization and communication skills
Low ego and coachable attitude
Ability to remain calm and professional when supporting frustrated users
Open-minded and adaptable to different approaches and technologies
Comfortable raising concerns, asking questions, and contributing ideas
Nice-to-Have Qualifications
Linux administration or troubleshooting experience
Scripting experience (Bash, Power Shell, Ruby, or similar)
Experience with Ansible or other infrastructure automation/configuration management tools
PC repair experience
Networking experience
CompTIA A+ or other IT certifications
Computer Science degree or related education
Physical Requirements
Ability to lift and carry equipment weighing up to 50 lbs.
Comfortable using ladders when required.
Ability to perform network terminations using hand tools.
Ability to transport and install PCs, monitors, printers, networking equipment, and tools.
Why Join Us?
This role offers more than just technical support work; it provides a unique opportunity for professional growth.
You’ll Benefit From
Ongoing technical development and hands-on learning opportunities
Exposure to a broad range of technologies and business systems
Development of valuable communication and customer service skills
Mentorship from a highly skilled technical expert and coach
A collaborative environment where your ideas and contributions matter
The opportunity to build a long-term career in IT operations and support
At Wiehler Mechanical Ltd. , we believe great work starts with great people. For over 45 years, we've earned the trust of Calgary’s communities by delivering reliable, high-quality plumbing and HVAC services. We’re dedicated to creating lasting relationships and have built a strong reputation for putting our team and customers first.
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