Intermediate Service Desk Analysts to provide Level 1 & 2 white-glove floor support for an M365 domain migration in a Job Calgary area

Our client has an immediate requirement for Intermediate Service Desk Analysts to provide Level 1 white-glove floor support for an M domain migration in a Windows environment for an Oil & Gas client.

Short
-Term 4-6 week assignment, start August 5th to mid-September

Full-Time, on-site Calgary Downtown

Must be Available for the weekend August 21 - 24

Overview:

Intermediate analysts provide front-line, in-person white-glove support across the floors during the cutover — setting up new email profiles, re-enrolling authenticators, re-setting up phones, and helping users log back into applications — and logging every interaction. This role requires being on-site in downtown Calgary and participating in the cutover on-call rotation as scheduled.

Must Haves:

2+ years in an IT service desk role.

Experience supporting end users in a Windows environment with hardware (PCs/monitors/laptops) upgrades and troubleshooting
.

Eagerness to dig into the unknown, take initiative, and roll up sleeves in a fast-moving cutover environment.

Comfortable creating and updating tickets in a ticketing system, ideally Service Now
.

Nice To Haves

Oil & Gas industry experience.

Experience with Windows OS builds using SCCM automated build processes.

Experience with M migrations (mailbox, MFA, phone setup).

Experience with business process reviews and procedural documentation.

Bachelor’s degree or related community college diploma in IT, Computer Science, or Business Administration.

Responsibilities:

• Provide in-person Level 1 & 2 white-glove support on assigned floors during the cutover.

• Set up new email profiles, re-enroll authenticators, re-set up phones, and resolve application re-login issues.

• Respond quickly to incoming requests; systematically interpret problems and resolve using existing documentation.

• Record, track, and document tickets from outset to conclusion; escalate complex items to senior analysts.

• Assist with onboarding/offboarding-related account tasks and maintain accurate equipment inventory as needed.

• Participate in the after-hours on-call rotation as scheduled by the Lead.

• Feed new issues and fixes back to the Lead for knowledge-article creation.