Technical Support Specialist at Affirm

Become a key player in merchant success at Affirm as a Technical Support Specialist. This remote role involves resolving technical issues and enhancing the eCommerce experience for partners.

As a Product Support Specialist I at Affirm, you'll empower our merchant partners in navigating technical challenges and configurations. You'll utilize your expertise to deliver reliable, high-touch support while working closely with sales, client success, and engineering teams. Your insights will guide product improvements and streamline support processes.

Key Responsibilities:

• Support eCommerce retailers with technical inquiries

• Utilize troubleshooting techniques for complex issues

• Manage multiple requests efficiently with empathy

• Build scalable support processes from feedback

• Facilitate merchant communications about feature updates

Requirements:

• Bachelor's degree or equivalent experience

• 2+ years in tech, eCommerce, or SaaS

• Ability to handle high volume of requests

• Great communication skills with a personable touch

• Understanding of technical systems and concepts

Leverage your expertise to build lasting partnerships with merchants while driving innovation in consumer banking at Affirm.
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