IT Application Support Specialist – Customer Portals

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals.

This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals.

This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

• A place where you can take your career in the direction you want to grow and go

The Customer Portals Support Specialist plays a pivotal role in providing technical and operational expertise for our customer-facing portals. Operating at the intersection of business operations, CRM architecture, and enterprise software delivery, this individual collaborates closely with cross-functional business stakeholders, Salesforce platform leads, and software engineering teams. This position is responsible for scoping requirements, troubleshooting production issues, monitoring interfaces, driving user adoption, and maintaining documentation to ensure a seamless, high-availability customer experience.

• Domain & Platform Expertise:
  Serve as the functional and technical Subject Matter Expert (SME) for the Sunoco Net customer portal ecosystem across internal teams and external customers.
• Requirements & Solution Scoping:
  Partner with business units to capture requirements for portal feature enhancements, translating business logic into actionable technical specifications and user stories.
• Production Support:
  Manage and resolve escalated daily support tickets, investigating complex system anomalies, integration failures, and data discrepancies.
• Identity & Access Governance:
  Oversee customer portal user provisioning, Single Sign-On (SSO) authentication flows, role-based access controls (RBAC), and security policy configurations.
• System Observability & Monitoring:
  Proactively monitor web application health, microservice interfaces, webhooks, and automated batch jobs; manage alert escalations to prevent downtime.
• Data Analysis & SQL Research:
  Execute SQL queries and perform database research across enterprise data stores for troubleshooting, operational reporting, and data integrity audits.
• Quality Assurance & UAT:
  Perform functional testing for new portal deployments, bug fixes, and feature releases; co-facilitate User Acceptance Testing (UAT) with business stakeholders.
• Salesforce Ecosystem
  
  Collaboration:
  
  Partner directly with the Salesforce team on cross-platform data flows, Experience Cloud/Service Cloud integrations, shared testing cycles, and release management.
• Enablement & Documentation:
  Develop technical support manuals, API/workflow documentation, standard operating procedures (SOPs), and end-user training resources.

• C…