IT Technical Specialist, Billing Applications

IT Technical Specialist, Billing Applications

30 International Blvd, Etobicoke, ON M9W 1A2, Canada

Posted Wednesday, August 12, 2026 at 4:00 AM | Expires Monday, August 24, 2026 at 3:59 AM

For over 50 years, Life Labs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through Life Labs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At Life Labs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, Life Labs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.

We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Team Lead, Billing Applications

Vacancy status: This posting is for an existing position.

The IT Technical Specialist (Billing Applications) supports, maintains, and enhances enterprise billing applications that enable critical business operations. The role ensures application reliability, resolves technical issues, implements system enhancements, and partners with business and technical teams to deliver secure and efficient application services.

• Maintain, support, and enhance enterprise billing applications to ensure system availability, reliability, and operational performance through proactive monitoring, incident resolution, system enhancements, and continuous operational improvements.
• Monitor application performance and availability, proactively identifying and resolving issues to minimize business disruption.
• Troubleshoot and resolve application, infrastructure, and data-related issues across Windows and Linux environments.
• Perform root cause analysis and implement corrective and preventive actions.
• Develop, configure, and maintain application components, integrations, and automation scripts.
• Execute system changes, patches, upgrades, and releases following established change management processes.
• Maintain technical documentation, system configurations, and operational procedures.
• Support system integrations and data flows between enterprise applications.
• Identify opportunities to improve system stability, performance, and operational efficiency.

• Analyze business and technical requirements to design, develop, and implement application enhancements that align with business objectives and improve operational effectiveness.
• Collaborate with Business Relationship Management and stakeholders to gather and analyze requirements.
• Assess and prioritize enhancement requests based on business value and technical feasibility.
• Translate business requirements into functional and technical specifications.
• Participate in solution design and technical planning activities.
• Support the delivery of application enhancements, operational improvements, and defect resolution.

• Support successful implementation of application changes by coordinating testing, documentation, release activities, and user adoption while ensuring production readiness and business continuity.
• Coordinate and support User Acceptance Testing (UAT).
• Prepare and maintain technical and operational documentation.
• Communicate system changes and impacts to stakeholders.
• Provide user guidance and post-implementation support.
• Collaborate with QA, Infrastructure, and Operations teams to ensure production readiness.
• Participate in release planning, deployment activities, and post-release validation.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related discipline, or an equivalent combination of…