Entry Level IT Support
Job Description & How to Apply Below
Launch your career as an Entry Level IT Support Specialist at GAM Tech in Calgary. Provide crucial support and leave a lasting impact on client satisfaction through friendly service.
As part of our dedicated Service Delivery team, you will address incoming requests and troubleshoot user issues while fostering effective communication with customers.
Your role is essential in maintaining high service standards and supporting our innovative IT solutions.
Key Responsibilities:
• Act as the initial contact for technical support via phone and email
• Troubleshoot hardware, software, and networking challenges
• Escalate complex cases to the L2 Support Team with clarity
• Document interactions and troubleshooting steps in HaloPSA
• Collaborate with IT support teams to improve service
Requirements:
• At least 1 year of IT support or customer service experience
• Basic familiarity with Windows and macOS environments
• Strong problem-solving and communication abilities
• Knowledge of HaloPSA or similar ITSM tools is advantageous
• Certifications such as CompTIA A+ are considered beneficial
Join GAM Tech to develop your skills in a supportive and collaborative environment.
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Position Requirements
Less than 1 Year
work experience
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