Senior Application Support Analyst Needed

Unlock your potential as a Senior Application Support Analyst with Helical Pile Solutions in Calgary. Your expertise in Microsoft 365 and ERP systems will drive application effectiveness and user satisfaction.

We seek an experienced Application Support Analyst who excels in managing business applications. Reporting to the Team Lead, Business Applications, you will ensure the stability and performance of various enterprise-level tools while supporting end-users and resolving issues effectively.

Key Responsibilities:

• Manage and optimize M365 applications like Teams and Share Point

• Troubleshoot end-user issues and propose solutions

• Collaborate with internal teams and vendors for better service

• Conduct training sessions on application best practices

• Document processes and maintain application guides

Requirements:

• 5+ years in application support or systems management

• Relevant degree or equivalent professional experience

• Advanced knowledge of M365 suite and ERP systems

• Proven troubleshooting and analytical skills

• Customer-focused with strong communication abilities

Utilize your skills to enhance application support at Helical Pile Solutions and drive continuous improvement within our systems.
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