WestJet IT Field Service Technician

Elevate your IT career with West Jet as an IT Field Service Technician in an in-person role focused on technology implementation and support, five days a week. Bring your expertise in troubleshooting and network infrastructure to create seamless operations.

This Intermediate Analyst position at West Jet emphasizes project delivery and technology changes across various remote sites. The role demands collaboration with infrastructure, cybersecurity, and application teams while ensuring operational requirements are met. Your responsibilities will include significant hands-on support across multiple locations, ensuring solutions transition smoothly into daily operations.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues promptly

• Support SD-WAN edges, switches, and firewalls

• Assist in maintaining Sabre systems and airline hardware

• Document technical fixes and improve processes

• Collaborate with IT teams and airport staff for seamless technology integration

Requirements:

• College diploma or Bachelor’s in IT or related field

• Minimum 3+ years in IT infrastructure support

• Proven experience in troubleshooting diverse technologies

• Strong communication skills with technical teams

• Must possess a valid Canadian Driver’s License

Lead technology initiatives at West Jet, ensuring the safe and efficient operation across various sites.
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