Dynamic Senior Delivery Manager Role

Join Compugen as a Senior Delivery Manager in Calgary, AB, and harness your experience in IT service management to drive impactful client relationships and service delivery excellence.

This pivotal role focuses on managing complex IT operations and leading a team that delivers high-quality managed services. Your knowledge of ITIL processes, cloud technologies, and shared service desk operations is crucial in guiding technology solutions aligned with clients’ strategic goals. You will play a key role in stakeholder communication and operational governance, ensuring optimal service performance.

Key Responsibilities:

• Lead client engagement and strategic consulting efforts

• Manage overall service delivery and operational governance

• Ensure effective service performance metrics and SLAs

• Collaborate across technical teams to innovate solutions

• Cultivate a high-impact culture within your teams

Requirements:

• Minimum 10 years in managed services or IT leadership

• Solid understanding of ITIL frameworks and service management

• Familiarity with cloud infrastructure (AWS, Azure)

• Exceptional stakeholder engagement and communication skills

• Advanced certifications and relevant degree preferred

Drive service delivery transformation at Compugen by leveraging your technical and leadership expertise in Calgary.
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