End-User Support Analyst at Woodbine Entertainment

Become a crucial part of Woodbine Entertainment's tech team as an End-User Support Analyst. Focus on delivering comprehensive support for technology solutions and ensuring user satisfaction.

In this position, you will be responsible for the installation, maintenance, and troubleshooting of devices used by our team. By addressing technical issues with a customer-first approach, you will bolster productivity, while analyzing emerging technical challenges to provide proactive solutions. You're expected to help define best practices to enhance our support operations.

Key Responsibilities:

• Analyze and prioritize user technical support requests

• Provide onsite and remote troubleshooting assistance

• Coordinate installations and maintenance of systems

• Advise users on effective technology utilization

• Maintain thorough documentation of support activities

Requirements:

• Degree or diploma in computer science

• Minimum of 2 years experience in a similar role

• Proven technical knowledge of devices and systems

• Excellent troubleshooting capabilities

• Ability to interpret technical manuals and documentation

Contribute to Woodbine's diverse culture while ensuring technology enhances our entertainment offerings.
#J-18808-Ljbffr