Desktop Support Landesk - Alberta

• Full-time

IT

Location:

Alberta, Canada

BGV will be done for the selected candidates.

1. PURPOSE OF THE JOB:

Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.

Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.

Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7. Technical Knowledge in Webex, Communicator, and Lotus notes. Comfortable with remote support.

2. PRINCIPAL ACCOUNTABILITIES

Remote desktop connectivity applications: RDP, pc Anywhere, LANDesk

MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange

Lotus Notes

VPN and remote dial-in users

Support for laptop, desktops, and printers, Fax Machines, Scanners,

PDA, and Smartphones

Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites

On call support during non-business hours in case required

Driver license with Vehicle, Using Personal vehicle for official purpose in required situation

Flexible to work from different locations in Atlanta & other sites when required.

Willing to learn new technologies supported by clients.

3. KNOWLEDGE, SKILLS & EXPERIENCE

3-4 yrs of University education post High school (B.Sc. or Diploma)

1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.

A + Certification.

1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.

Phone support experience necessary.

ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management

Technical helpdesk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following:

Windows Operating systems

Clients:
Windows7, Windows Vista, Windows XP, Windows 2000

Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008

Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5.

ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite

Remote desktop connectivity applications like SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools, LANDesk

MS Office Suite (XP, 2003, ,2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

VPN and remote dial-in users

Support for laptop, desktops, and printers

PDA, blackberry support, All Smart phones

Others:
Adobe Acrobat and other common desktop common applications used in enterprise.

All your information will be kept confidential according to EEO guidelines.