Cisco Network Operations Specialist

Cisco Network & Security Specialist | Enterprise Infrastructure, Firewalls, Routing & Voice Systems

Agilus by Synergie is recruiting for a Cisco Network Operations Specialist in the utilities industry in a hybrid work environment in Calgary, Alberta. Join a large-scale enterprise environment supporting critical Cisco network and security operations across multiple locations. This hands-on contract role is ideal for an experienced network professional who thrives in troubleshooting complex infrastructure, managing Cisco security technologies, supporting voice services, and ensuring high availability across business-critical systems.

You'll play a key role in maintaining and enhancing a robust network environment that powers daily operations.

• Provide operational support for Cisco firewalls, switches, routers, and wireless infrastructure
• Troubleshoot and resolve network, security, and connectivity incidents in production environments
• Execute network changes, upgrades, and service requests following established processes
• Support enterprise routing infrastructure and WAN connectivity utilizing BGP
• Configure, monitor, and maintain Cisco Firepower and NGFW environments
• Support Cisco Unified Communications, SIP trunking, and VoIP services
• Maintain availability of critical voice and emergency communication systems

• Strong hands-on experience supporting Cisco Firepower (FTD/NGFW), Cisco switches, and Cisco routers
• Demonstrated experience managing and troubleshooting enterprise Cisco security infrastructure
• Advanced knowledge of Layer 2 and Layer 3 networking including VLANs, routing, switching, and BGP
• Hands-on experience supporting Cisco Unified Communications (UC), SIP trunking, and VoIP services
• Experience executing network changes and service requests within ITIL-based change management frameworks
• Ability to diagnose and resolve complex network, security, and connectivity issues with minimal supervision

• Total rewards: $55.00 - $60.00 hourly
• Start immediately on a high-impact enterprise project
• Gain exposure to a large-scale Cisco infrastructure spanning 44 locations
• Support advanced network, security, and communications technologies
• Expand expertise across networking, security, voice, and wireless technologies

• Demonstrate strong problem-solving abilities in high-pressure production environments
• Communicate technical issues and solutions clearly to stakeholders and team members
• Collaborate effectively with network, security, infrastructure, and business teams
• Prioritize competing tasks while maintaining service reliability and performance