Senior Project Manager​/Scrum Master Digital

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world’s most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc’teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit  [].

LOCATION:

APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to PT (Pacific Timezone).

Apply Digital is seeking a Senior Project Manager/Scrum Master with deep expertise in Scrum and Agile frameworks to lead complex digital programs. This role centers on guiding multiple digital development teams through structured, iterative delivery, ensuring clarity, alignment, and momentum across projects. You will bring agency or consultancy experience, having successfully led digital transformations and flagship initiatives, while bridging business objectives with technical execution.

The ideal candidate thrives under pressure, drives disciplined processes, and can translate strategic priorities into actionable plans for cross‑functional teams.

In this position, you will be the primary Scrum Leader for several development squads, using your knowledge of Scrum, Kanban, and hybrid Agile approaches to maximize team performance, delivery quality, and client impact. Your role combines tactical project oversight with strategic thinking, balancing day‑to‑day execution with long‑term program goals. Strong communication, facilitation, and stakeholder management skills are essential for ensuring alignment across teams, translating complex discussions into clear actions, and maintaining transparency with clients and leadership.

Candidates must be able to work standard Pacific Time (PT) hours, from 9:00AM to 5:00PM to support client deliverables and team collaboration

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• Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand‑ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement.
• Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget.
• Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence.
• Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks.
• Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value.
• Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards.
• Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams.
• Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics.
• Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders.
• Manage third‑party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework.
• Foster a collaborative, high‑performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools.

• 6-10 years of experience leading complex, end‑to‑end digital programs in an agency, consultancy, or professional services environment, ideally for enterprise or global clients, with a proven record of delivering flagship digital experiences and high‑profile platforms.
• Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high…