Packager, IT​/Tech

Location: Calgary, AB
Work Arrangement: Onsite
Salary: CAD $90,000 $ 105,000 Base Salary
Employment Type: Full-time

We are seeking an experienced Application Packager with a minimum of 5 years of hands-on experience in enterprise application packaging, software deployment, and application lifecycle management. The ideal candidate will have strong expertise in Microsoft SCCM/MECM, Windows Installer technologies, MSI/MST packaging, scripting, and enterprise software deployment.

• Develop functional, high-level application packaging standards and best practices and create complex Microsoft Windows Installer packages for enterprise production environments.

• Manage and support an enterprise-wide software deployment strategy using Microsoft System Center Configuration Manager (SCCM/MECM).

• Design, build, update, test, validate, and maintain application packages for reliable enterprise deployment.

• Package COTS, GOTS, and custom-developed applications using Admin Studio, Install Shield, and/or Power Shell App Deployment Toolkit (PSApp Deploy Toolkit ).

• Build silent MSI/MST installation packages for eventual deployment through Microsoft Endpoint Manager.

• Apply required application settings and configurations using industry-standard tools and low-level custom scripting.

• Conduct enterprise application discovery with developers and business/requesting users to gather requirements, settings, configurations, and preferences.

• Create high-volume, conflict-free, validated, advertised, rollback-enabled, just-in-time, error-free, and restorable packages certified for delivery through the configuration management environment.

• Prepare, build, update, and maintain a clean, repeatable virtual machine base environment from which packaging builds are initiated.

• Automate the packaging environment, including configuration of tools, required merge modules, and company-wide/global settings.

• Develop scripts to automate packaging and deployment processes using Power Shell, VBScript, CScript, and/or WScript.

• Provide package completion estimates along with regular activity, status, and progress reporting for electronic application delivery.

• Manage the complete SCCM software deployment and application lifecycle, including software updates, service packs, emergency security patches, and preventive maintenance.

• Troubleshoot and resolve application packaging, installation, deployment, compatibility, and production issues, including remote or elusive symptoms spanning multiple environments.

• Support ad-hoc business requests for application creation, packaging, deployment, and on-demand troubleshooting.

• Recommend the best deployment approach while collaborating with the Change Advisory Board (CAB), User Engagement teams, business stakeholders, developers, and technical teams.

• Follow established change management and release management processes, including planning and scheduling maintenance activities.

• Identify and resolve problems within the production Microsoft environment and proactively recommend solutions or improvements to management.

• Manage multiple assignments simultaneously while maintaining established timelines, quality standards, and delivery commitments.

• Work effectively as part of cross-functional project teams and help foster team commitment to tasks and deliverables.

• 5+ years of experience in application packaging and software deployment.

• Strong hands-on expertise with Microsoft SCCM/MECM and enterprise-wide software deployment.

• Extensive experience with Windows Installer, MSI/MST packaging, silent installations, transforms, and application customization.

• Hands-on experience with Admin Studio, Install Shield, and/or PSApp Deploy Toolkit .

• Extensive scripting experience using Power Shell, VBScript, CScript, and/or WScript.

• Strong understanding of the complete SCCM software deployment and application lifecycle.

• Experience troubleshooting complex Microsoft Windows production environments and deployment issues.

• Strong understanding of change management and release management processes.

• Excellent written and verbal communication skills.

• Excellent analytical, organizational, and problem-solving skills with strict attention to detail.

• Highly motivated self-starter with the ability to work independently and manage multiple priorities.

• Strong teamwork and interpersonal skills with the ability to work effectively across cross-functional teams.

• Flexible, friendly, congenial, and enthusiastic, with a willingness to do whatever is necessary to complete assignments on time and with quality.

• Demonstrated ability to understand and apply new technical and business concepts.

• Demonstrated ability to solve complex problems involving remote or elusive symptoms across multiple environments.

• Creative and proactive approach to problem solving, with the ability to develop solutions and recommend appropriate actions to management.